You will hear a recording if you call the big social media platform’s Palo Alto area phone numbers (650-543-4800 and 650-308-7300, respectively). It will guide you through a series of options, with each one telling you which account to send an email to. These include records@FB.com for law enforcement issues and press@FB.com for media queries.
What happens if you press 1 for customer service? You will be instructed to click “Help,” which is “available at the bottom of any Facebook page,” by the recording. The problem is that it isn’t. In actuality, there is no “bottom” of the screen if you are viewing your main Facebook feed.
Here are some alternatives that you have.
How to contact Facebook customer support
If you have any desire to contact Facebook, you’ll initially have to sign into your record. On the work area site, gaze toward the upper right corner of the screen. There, you’ll see a descending confronting bolt — click it and select “Help and backing” from the dropdown menu. From that point, you can choose “Help Center,” “Backing Inbox,” or “Report an issue.”
Click on “Report an issue” and another menu will spring up that highlights two interactive choices: “Assist us with working on the new Facebook” and “Something turned out badly.”
In the event that you have an idea to make about a broken component, select “Assist us with working on the new Facebook.” Or on the other hand, assuming you’ve experienced an issue with the site, pick “Something turned out badly” to finish up a short structure framing your grievance. However, for more broad client care requests, Facebook is somewhat mysterious.
Your smartest choice might be to go to the Assistance People group and pose your inquiry to other stage clients such as yourself.
How to ask the Facebook Help Community a question
Click the downward-pointing arrow once more, choose “Help & support,” and then choose “Help Center” from any Facebook page.
Go as far down the Help Center page as you can. Click “Visit Help Community” located at the bottom of the page on the left.
You’ll be directed to a page with many questions that have previously been addressed. To select a category that applies to your query, either use the top search box or browse the tabs at the top of the page. To locate the response to your query, select one of the results.
How to contact Facebook via other social media platforms
Reaching out to Facebook via another social media network or mentioning them there is another approach to make an effort to connect. Using their @Facebook Twitter account in a Tweet you post or sending a direct message to them via Twitter are also options. They will probably see it if it gains enough traction.
You can also contact someone via Instagram and mention Facebook in a post, but unless you receive a lot of positive feedback, you’re probably better off returning to the Facebook Help Centre.