Sign in to your Charter account using the Head of Household username, then navigate to the My Account – Settings section and click Add User. Fill out the form to add a username or email address to your Charter account.
Only the Charter username designated as Head of Household or an administrator can add an email address to the account. The Charter username also serves as an email address and is formatted as “email@example.com.” As a result, changing the username changes the email address.
The username entered by the Head of Household must be between six and forty characters long. Only dashes, underscores, and dots are permitted as non-alphanumeric characters. A symbol cannot begin or end a username, nor can two symbols appear next to each other.
When adding an email address to the Charter account, the Head of Household must also create a password. The password must be between eight and twenty characters long. It must contain at least one upper case letter, one lower case letter, and one number and can contain alphanumeric characters. Except for quotes and the back slash symbol, the password can contain any symbol. The Head of Household must make certain that the password does not match the username and does not contain common phrases like password or default.